Refund Policy

For online orders only We have a 4-day return policy from the day of receiving your order , which means you have 4 days after receiving your item to request a return only if faulty.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@herzdesign.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@herzdesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom-made products (such as special orders or personalised items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Is available and easy as long as the custom-made is involved or the material has been ordered. Floor stock can be exchanged smoothly.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Store Orders

WE Exchange or issue A studio credit on Goods ordered within  four days on presentation of receipt only when garments are considered faulty by Herz Design Studio.

No credit or exchange on sale designs.

Lay-by terms and conditions

40% deposit is required and strictly none refundable.  lay-bys are valid for six weeks ONLY after date of issue with payments being encouraged weekly.

Herz Design accepts no responsibility for wrongfully care of garments after date of purchase.